---
title: "FAQs on Pricing"
space: "Customer Guide"
url: "https://docs.frappe.io/customer-guide/pricing/pricing-faq"
updated: "2026-07-21"
---

The questions customers most often ask about Frappe's pricing, answered plainly.



**Is Frappe Cloud more expensive than self-hosting?** 

Not always. Raw infrastructure can look cheaper when self-hosted, but Frappe Cloud often reduces hidden costs - DevOps effort, downtime risk, failed upgrades, and long-term maintenance. For most businesses, the staff time and operational risk of self-hosting outweigh the infrastructure saving. See [Total cost of ownership](https://docs.frappe.io/customer-guide/pricing/total-cost-of-ownership-tco) for the full comparison.



**How do I decide between Site plans and Server plans?** 

Site plans are shared, compute-based plans for simple setups and quick starts. Server plans give you a full virtual machine with dedicated or shared resources, suited to larger, more flexible deployments. Smaller businesses usually start on Site plans; mid-sized and large businesses usually start on - or move to - Server plans. See [how to choose](https://docs.frappe.io/customer-guide/pricing/frappe-cloud-pricing).



**Can I start with a Site plan and move to a Server plan later?** 

Yes. Many teams start with a Site plan to try things out and move to a Server plan as requirements grow. The migration effort depends on your setup and usage. The pricing model is deliberately built so that growing does not mean redesigning everything.



**What is Product Warranty?** 

Product Warranty is support from Frappe's engineers for fixing **bugs** in Frappe apps (ERPNext, Frappe HR, Frappe Framework, etc.) and in Frappe Cloud itself. You raise tickets from the support portal and engineers respond within a stipulated response time. Note that this covers bug-fixing, **not functional support** - functional and implementation support comes from your partner. See [how Frappe works as a company](https://docs.frappe.io/customer-guide/about-frappe/how-frappe-works-as-a-company).



**Is Hetzner suitable for production?** 

Hetzner is best for development, testing, and demo environments, and can handle production workloads that are **not** mission-critical. For workloads where uptime and durability are critical, Frappe recommends dedicated **AWS or OCI** instances. Choosing Hetzner means prioritising affordability over consistent performance.



**Do I need deep technical knowledge to use Frappe Cloud?** 

No. Frappe Cloud is self-serve and accessible, while still offering advanced options for teams that want more control. The platform abstracts away the underlying cloud providers' complexity.



**How do payments work?** 

Two modes: 

- **Pay by card** - the monthly invoice is charged to your card at the end of the month.
- **Prepaid credit** - you top up a credit wallet (card, PayPal, or region-specific methods), and invoices are deducted from the balance monthly. Keep sufficient credit to avoid service interruption.



**What about the costs beyond hosting?** 

Hosting is one line in your total cost. Implementation, data migration, customisation, training, and ongoing support are real costs with any business system, including Frappe - though they scale down with your size. The licence-fee line is zero, and upgrade and integration costs are structurally lower, but budget for all components honestly - [Total cost of ownership](https://docs.frappe.io/customer-guide/pricing/total-cost-of-ownership-tco) shows the full picture.