---
title: "Customer Portal"
space: "ERPNext"
url: "https://docs.frappe.io/erpnext/customer-portal"
updated: "2026-02-28"
---


Customer Portal is designed to give easy accessibility to customers of a company.

This portal allows customers to login and find out information relevant to them. The customers can trace the communication history of their mails. They can also check order status by logging into the website.

## Signup

Your Customer and Suppliers can signup to your ERPNext account by following Signup option on the Login Page.

#### Step 1: Signup

On the Login Page, you will find option to Signup.

![Website User Signup](/files/website-login.png)

#### Step 2: Enter Customer Name and ID

![Website User Signup](/files/website-signup-details.png)

After the sign up process, an email will be sent to the customers Email Address with the password details.

## Portal Login

To login into the customer account, the customer has to use his Email Address and the password sent by ERPNext; generated through the sign-up process.

![Website User Signup](/files/website-login.png)  

## Customer Orders Invoices And Shipping Status

ERPNext Web Portal gives your customers quick access to their Orders, Invoices and Shipments Customers can check the status of their orders, invoices, and shipping status by logging on to the web.

![Customer Portal](/files/portal-menu.png)

Once an order is raised, either using the Shopping Cart or from within ERPNext, your customer can view the order and keep an eye on the billing and shipment status. When the invoice and payment against these orders are submitted, the customer can see the updated status on the portal, at a glance.

![Customer Portal](/files/website-login.png)

#### Outstanding Sales Invoice

![Customer Portal](/files/invoice-unpaid.png)

#### Paid Sales Invoice

![Customer Portal](/files/invoice-paid.png)

## Issues

The customer portal makes it very easy for a customer to raise concerns. A
simple and intuitive interface facilitates your customer to report their
concerns as Issues. They can view the complete thread of their
conversation.

#### Empty Issue List

![Issue List](/files/portal-ticket-list-empty.png)

#### New Issue

![New Issue ](/files/portal-new-ticket.png)

#### Open Issue

![Issue Raised](/files/portal-ticket-1.gif)

#### Reply on Issue

![Issue reply](/files/portal-ticket-reply.gif)