---
title: "Feedback Request Using a Web Form"
space: "ERPNext"
url: "https://docs.frappe.io/erpnext/feedback-request-using-web-form"
updated: "2026-03-04"
---

In the ERPNext version 11, we have a feature which allowed collecting a Feedback from a Customer and users. In ERPNext, this feature is now manageable using built-in customisation tools like:  
* Custom DocType
* Web Form
* Notification

  
Following are the steps on how you should configure a feature and start collecting feedback.  
**Feedback as a DocType**  
Create a Custom DocType for Rating on these lines  
![](/files/oUDbd8e.png)  
1. In the first fields, list a DocTypes for which you want to collect a rating
2. In the Document Name field, just enter the name of first field "document", so that it becomes a [Dynamic Link](https://docs.erpnext.com/docs/v14/user/manual/en/customize-erpnext/articles/dynamic-link-fields) field.
3. Enter a Rating field. You can also choose other data or select field, if you wish to take rating on those lines.

  
**Web Form for Feedback Form**  
Once a DocType is created, simply create a Web Form by fetching all the standard fields from Feedback doctype.  
![](/files/eWKqJ50.png)  
**Create a Notification**  

A Notification should be created to send a link to a user following which they will submit a rating. You can define the conditions for triggering an email based on standard features of [Notification](/erpnext/notifications). Following is the help on how to define a message and link which would take user to a Web Form and allow submitting a rating.  

```
https://example.erpnext.com/feedback?new=1&document=Sales%20Order&document_name={{doc.name}}
```
  
Where:  
* **example.erpnext.com** will be URL of your ERPNext account
* **feedback** will be the name of custom doctype added for collecting a feedback
* **document=Sales%20Order&** will be a name of DocType for which you want to sent a notification
* document_name={{doc.name}} will pick-up specific document name and update in the Document Name field of Feedback form.

  
![](/files/UDBhIaK.png)  
  
**Quick Demo:**  
Here is the demo of how link would be generated, Web Form would be filled and capture in ERPNext.  
![](/files/hEbdh6c.gif)