---
title: "Issue Type\n"
space: "ERPNext"
url: "https://docs.frappe.io/erpnext/issue-type-and-priority"
updated: "2026-02-28"
---

**Issue Type is useful for tagging and classifying Issues.**

Classifying Issues helps in assigning the concerned team members to specific Issues. Examples of Issue Types can be: 'Functional', 'Technical', 'Hardware', etc. So engineers can be assigned to technical or hardware issues and consultants would be assigned to address functional issues.

To access the Issue Type list, go to:

> Home > Support > Issues > Issue Type

To create an Issue Type, click on New and enter a name for the type. A description can be added.

![](/files/zDMkpfe.png)

Issue Priority
==============

**Issue Priority indicates the urgency of solving an Issue**

User can create priorities like "Low", "Medium", "High", "Critical", etc. Issue Priority will be used while creating the [Service Level Agreement](/erpnext/service-level-agreement).

To access the Issue Priority list, go to:

> Home > Support > Issues > Issue Priority

To create an Issue Priority, click on New and enter a name for the type. A description can be added.

![Issue Priority](/files/issue-priority.png)

**Issue Priority list**

![Issue Priority List](/files/issue-priority-list.png)

### Related Topics

1. [Issue](/erpnext/issue)
2. [Service Level Agreement](/erpnext/service-level-agreement)