---
title: "Issues\n"
url: "https://docs.frappe.io/erpnext/issues"
updated: "2026-02-26"
---


The customer portal makes it very easy for a customer to raise concerns. A
simple and intuitive interface facilitates your customer to report their
concerns as Issues. They can view the complete thread of their
conversation.

#### Empty Issue List

![Issue List](/files/portal-ticket-list-empty.png)

#### New Issue

![New Issue ](/files/portal-new-ticket.png)

#### Open Issue

![Issue Raised](/files/portal-ticket-1.gif)

#### Reply on Issue

![Issue reply](/files/portal-ticket-reply.gif)