---
title: "Comment"
space: "Helpdesk"
url: "https://docs.frappe.io/helpdesk/comment"
updated: "2026-05-28"
---

The comment feature allows internal communication and information sharing related to tickets. It facilitates collaboration among agents by providing a dedicated space to discuss, track progress, and share details.

![Screenshot 2024-07-15 at 12.46.14 PM](/files/Screenshot 2024-07-15 at 12.46.14 PM.png)  


**Key Features**
----------------

* **Internal Communication:** Engage in discussions with other agents regarding tickets.
* **Mentions:** Use the "@" symbol followed by a username to notify specific agents about important updates or require their input within a comment.
* **Information Storage:** Store relevant details about the ticket within the comments section for easy reference. This can include notes from conversations, action items, or crucial milestones.

**Add a Comment**
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1. Locate the "Comment" button at the bottom on the Ticket page.
2. Enter your comment in the designated text box.
3. To mention a user, type "@" followed by their username. A dropdown menu will appear with matching usernames for ease of selection.
4. Once you've crafted your comment and included any necessary mentions, click "Submit".