---
title: "Customer Portal"
space: "Helpdesk"
url: "https://docs.frappe.io/helpdesk/customer-portal"
updated: "2026-01-06"
---

The **Customer Portal** allows your users to sign in to the Helpdesk and manage their support interactions.

When a [contact](https://docs.frappe.io/helpdesk/customers-contacts) logs in, they are automatically redirected to the Customer Portal.

Once you’ve [invited](https://docs.frappe.io/helpdesk/customers-contacts#inviting-as-user) a contact, they can access the portal to:

- Submit new tickets
- Track the status of existing tickets
- Access the Knowledge Base with relevant search functionality

> 🔍 The portal provides a self-service experience for your customers, reducing support load and improving user satisfaction.


### 📝 Submitting New Tickets

To create a new ticket:

1. Click on the **Tickets** page from the sidebar.
2. Click the **Create** button.
3. Fill in the **Subject** and other necessary details.

![](/files/CP%20Suggestion%20&%20Ticket%20Creation.gif)

> 💡 As you type the subject, relevant articles will appear based on your query.  
> This helps customers resolve issues on their own before submitting a ticket.

To add more fields in the ticket form on the Customer Portal, check out [this guide](https://docs.frappe.io/helpdesk/field-dependency).

---

### 📊 Tracking Ticket Status

On the **Tickets** list view, users can manage and track the status of their submitted tickets.

#### Custom Views

- You can create personalized views to filter tickets based on status, priority, or other fields.
- Learn [how](https://docs.frappe.io/helpdesk/custom-views) to create & configure custom views.

#### Exporting Tickets

1. Use the checkboxes beside each ticket to select one or multiple rows.
2. Once you selected the roww, a popover appears at the bottom.
3. Click the **three dots** (•••) to:
   - Export the selected tickets
   - Or export **all tickets** in the list
![](/files/Export%20Customer%20Portal.gif)
---


### 📚 Knowledge Base

The Customer Portal includes a built-in **Knowledge Base** to help users find answers faster.

- As users type their questions, relevant articles automatically appear.
![](/files/Screenshot%202025-04-23%20at%203.32.27%20PM.png)

- Users can browse through the Knowledge Base to find the information they need without having to raise a ticket.
![](/files/KB%20Customer.gif)

> 🧠 A well-maintained Knowledge Base can significantly reduce support load by enabling users to self-serve.


> You can setup Knowledge Base as the landing page for your customers/contacts, to do so
    go to [HD Settings](https://docs.frappe.io/helpdesk/settings) => Find "Prefer Knowledge Base" => click & save.

### 🚀 You’re Ready to Get Started!

You’ve now learned the basics to start using **Frappe Helpdesk** — from managing customers and contacts to submitting and tracking tickets via the Customer Portal.

To explore more advanced features, visit our [full documentation](https://docs.frappe.io/helpdesk).

We recommend checking out the **Customisations** section to tailor Frappe Helpdesk according to your specific needs and workflows.

Happy supporting! 💬