---
title: "Custom time for pulling emails"
space: "Helpdesk"
url: "https://docs.frappe.io/helpdesk/faq"
updated: "2026-01-06"
---

By default Helpdesk pulls Emails every 10 minutes, if you want to configure that, you can do so by writing a small server script.

Go to desk => Server Script => Add Server Script

Use this configuration

![imageb182fe](/files/imageb182fe.png)

In the script paste this code:
`frappe.call("frappe.email.doctype.email_account.email_account.pull_emails",email_account="Sales")`
Replace "Sales" with the name of your email account.

Time configuration:

`All`: Pulls emails every 4 minutes
`Every n minute`: */n * * * * 
example for pulling emails every 2 minutes `*/2 * * * *`


# Change Helpdesk Email Pull Frequency

By default, Helpdesk pulls emails every **10 minutes**.  
To change this:

### 1. Create a Server Script
**Desk → Server Script → New**


### 2. Add Script
```python
frappe.call(
    "frappe.email.doctype.email_account.email_account.pull_emails",
    email_account="Sales"
)
> Replace "Sales" with your Email Account name.

```

### 3. Config

- Script Type: Scheduler Event
- Event frequency
- All: Pulls every 4 minutes
- CRON: */n * * * * -> To pull emails every n minutes
examples:

| Desired Frequency    | CRON Expression |
| -------------------- | --------------- |
| Every **2 minutes**  | `*/2 * * * *`   |
| Every **5 minutes**  | `*/5 * * * *`   |
| Every **15 minutes** | `*/15 * * * *`  |