---
title: "Ticket Type"
space: "Helpdesk"
url: "https://docs.frappe.io/helpdesk/ticket-type"
updated: "2026-01-06"
---

Ticket Types help you categorize incoming tickets based on the nature of the issue — such as "Bug", "Feature Request", or "Billing". Adding meaningful ticket types can help teams streamline operations and reporting.

Helpdesk creates for 4 default ticket types for you out of the box.

- Bug
- Incident
- Question
- Unspecified (system generated, can't be deleted)

### Adding a ticket type
1. Navigate to desk.
2. In the search bar on top right corner search for "HD Ticket Type".
3. Click on the first search result.

### Why use Ticket Types?

- **Segregation of tickets**  
  Easily filter and organize tickets by their type for better visibility and workload management.

- **Custom logic with Server Scripts**  
  You can apply different workflows, auto-assignments, or triggers using Server Scripts based on the selected ticket type.

- **SLA Configuration**  
  Define different SLA policies for different ticket types (using the condition field). For example, urgent issues like "Outage" may have a some different SLA applied to the ticket as compared to "General Inquiry".