---
title: "Reader feedback"
space: "Wiki"
url: "https://docs.frappe.io/wiki/analytics/reader-feedback"
updated: "2026-11-03"
---

Readers rate pages with **Was this helpful?** at the bottom of each page. The wiki keeps each rating as a **Wiki Feedback** record. You see the records in Desk, the Frappe admin UI at `/app`. See [Give feedback](/wiki/reading/give-feedback) for what readers do.

## See the feedback

1. Go to `/app/wiki-feedback` on your site. You can also open the **Wiki** workspace in Desk and click **Wiki Feedback**.
2. Click a record to see all its fields.

<picture>
  <source srcset="/files/gitimg-3b48c88caee0dad251456f177e5e29fbf7edb72b.webp" media="(prefers-color-scheme: dark)">
  <img src="/files/gitimg-6e9efe2d3019e8b037f8767def274369efaf597f.webp" alt="The Wiki Feedback list in Desk">
</picture>

Use the list filters to find feedback for one page or with one rating. For example, filter **Type** by `Bad` to find pages that need work.

:::note
System Managers and users with the **Wiki Approver** role can read feedback. The **Wiki Manager** role alone cannot.
:::

## What a record contains

| Field | Content |
| :--- | :--- |
| **Wiki Document** | The page that the reader rated. |
| **Type** | The rating: `Good`, `Ok` or `Bad`. |
| **Feedback** | The comment of the reader, if there is one. |
| **Status** | New records are `Open`. Set it to `Closed` when you have acted on the feedback. |
| **Email Id** | It is empty for feedback from the reader page. |

The record also shows who sent it and when. Feedback from a visitor who is not logged in shows **Guest** as the sender.

The **Wiki Page** and **Rating** fields belong to Wiki version 2. They are empty for feedback on version 3 pages.

<picture>
  <source srcset="/files/gitimg-e2c171a862b64d792fae4a08579780d3a83b1fdc.webp" media="(prefers-color-scheme: dark)">
  <img src="/files/gitimg-5931bcba6ce83f917037b20cb90c9dd27b0f7c03.webp" alt="A Wiki Feedback record with a Bad rating and a comment">
</picture>

The app does not show feedback. To turn the widget on or off for a space, see [Give feedback](/wiki/reading/give-feedback).