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What this guide is about
This guide is for any business evaluating Frappe products for their business, be it ERPNext, Frappe CRM, Frappe HR or any other Frappe applications. It is written to help you make a good decision, whichever way that decision goes. The objective to communicate the most important pieces of information that a prospective business user should have before making the decision. You can either use it piecemeal to extract whatever you are looking for, or let it guide your decision entirely (like an evaluation framework).
Who this guide is for
This guide is written with a segment-agnostic approach, i.e. with the assumption that most questions/clarifications required while choosing any business software are largely the same regardless of industry or company size. Thus, this guide is as useful for SMBs as it is Enterprises.
Whatever your size, the guide is written for everyone on the buying side - whether that's a single owner wearing every hat, or a committee where a CFO weighs cost and risk, a CTO or IT lead assesses architecture and security, operations heads judge the fit, and procurement examines vendor stability. The questions below are organised so you can go straight to the ones that are yours.
Frappe's partners also use this guide as a reference when helping customers evaluate the products. If you are working with a partner, you and they are reading the same material.
The questions every business should ask
Use these as your evaluation framework. Each links to the part of this guide that addresses it in depth.
1. Can we trust the company behind it?
→ Know more About Frappe
2. Will it actually do what our business needs?
→ Visit frappe.io/products
→ Also, try on your own: Getting Started
3. Will our data be secure?
→ Here's what we do for Security
4. Will it scale as we grow?
→ Here's why 100s of enterprises trust Frappe's Scalability
5. What will it really cost us?
→ Understand how Pricing and Total Cost of Ownership work with Frappe ecosystem
8. How hard will it be to implement, and to live with afterwards?
→ Know what to expect during and after Implementation
9. Is it better than what I have? Why should I switch?
→ We've done some honest Comparisons
10. Is it good enough for my industry-specific needs?
→ We've got most industries covered. Read about industry-wise case studies in the last section of this guide.
How to use this guide
If you are early in your evaluation, read this page and Section 1 to understand the company and the model, then follow the questions above into the sections that matter most to you.
If you are further along, go straight to the questions that are unresolved for you - cost, security, scalability, implementation - and use the comparisons and case studies to test what you have concluded.
Either way, the aim is the same: that you finish with a decision you can stand behind - and defend to whoever else needs convincing - made for the right reasons.