Introduction

Welcome to Frappe Helpdesk documentation. This guide will teach you how to use Frappe Helpdesk. We will go through the basics that’ll equip you to use the product.

Frappe Helpdesk is a Modern & 100% Open-source ticketing tool that helps you streamline your support workflows, handle issues efficiently, and delight customers – all at a fraction of the cost

Key Features

• Canned Response: Create and use Canned Response for faster communication

• Email Communication: Send and receive emails directly from the Ticket Page.

• Comments: Add comments to tickets for internal communication between agents.

• Notifications: Get notified when someone mentions you in a comment or activity on an assigned ticket.

• Service Level Agreement: Set SLA for tickets based on Ticket Type and Priority and get notified when the SLA is breached.

• Assignment Rule: Automatically assign tickets to agents based on the criteria.