Comment

The comment feature allows internal communication and information sharing related to tickets. It facilitates collaboration among agents by providing a dedicated space to discuss, track progress, and share details.

Screenshot 2024-07-15 at 12.46.14 PM

Key Features

  • Internal Communication: Engage in discussions with other agents regarding tickets.
  • Mentions: Use the "@" symbol followed by a username to notify specific agents about important updates or require their input within a comment.
  • Information Storage: Store relevant details about the ticket within the comments section for easy reference. This can include notes from conversations, action items, or crucial milestones.

Add a Comment

  1. Locate the "Comment" button at the bottom on the Ticket page.
  2. Enter your comment in the designated text box.
  3. To mention a user, type "@" followed by their username. A dropdown menu will appear with matching usernames for ease of selection.
  4. Once you've crafted your comment and included any necessary mentions, click "Submit".
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last updated 6 months ago

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