Settings
To go to the settings tab click on the dropdown present in the sidebar, then click on settings to open the settings modal. Settings tab will only be shown to the users who are either "System Manager" or "Administrator".
Inside the modal, 2 settings are present, let's go through them one by one,
Email Accounts.
Inside this settings, user can create a new email account or edit an existing one
To create a new email account click on the "Add Account Button"
Select the email account provider from the list , then fill the fields mentioned in the image above, the form accepts 7 fields
Account Name: The name of your account, it can be support/sales or any other email account for which you are configuring it.
Email ID: The email address of your email account.
Password: App password for your email account which can be found from the link provided in the banner.
Enable Incoming: If enabled, all the emails which you will receive in this account will be created as a ticket in your Helpdesk System.
Enable Outgoing: If enabled, all the replies to the tickets will be sent from this email address.
Default Incoming: If enabled, all replies to your company (eg: replies@yourcomany.com) will come to this account. Note: Only one account can be default incoming.
Default Outgoing: If enabled, all outgoing emails will be sent from this account. Note: Only one account can be default outgoing.
To edit an email account, simply click on the account and you will be able to edit your email account.
Branding
Inside the settings, user can change the logo and favicon of their Helpdesk.
