Introduction
What is Frappe Helpdesk?
Frappe Helpdesk is an 100% open-source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Why Frappe Helpdesk?
Managing customer support shouldn’t be complicated. But as tickets pile up and teams grow, things can slip through the cracks — delayed responses, missed follow-ups, and long email threads that go nowhere.
We built Frappe Helpdesk to bring clarity and control to your support operations. Whether you’re a small team or a large one, it helps you track issues, respond faster, and keep your customers in the loop — without adding extra overhead.
It’s fully open-source and available on Frappe Cloud — so you can get started in minutes.
Key Features
Agent and Customer Portals Clean, dedicated views for agents and customers — making it easy to raise, track, and resolve tickets.
Customizable SLAs Define your own service-level targets and track how well your team is meeting them.
Smart Assignment Rules Route tickets to the right person or team based on issue type, priority, or workload.
Knowledge Base Reduce repeat queries with articles and guides that your customers can access anytime.
Canned Responses Save time with ready-made replies for common questions — and keep your tone consistent.
Under the Hood
- Frappe Framework: A full-stack web application framework.
- Frappe UI: A Vue-based UI library, to provide a modern user interface.
Installation
To install/setup the app, follow the guidelines here.