Introduction

What is Frappe Helpdesk?

Frappe Helpdesk is an 100% open-source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

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Why Frappe Helpdesk?

Managing customer support shouldn’t be complicated. But as tickets pile up and teams grow, things can slip through the cracks — delayed responses, missed follow-ups, and long email threads that go nowhere.

We built Frappe Helpdesk to bring clarity and control to your support operations. Whether you’re a small team or a large one, it helps you track issues, respond faster, and keep your customers in the loop — without adding extra overhead.

It’s fully open-source and available on Frappe Cloud — so you can get started in minutes.

Key Features

  • Agent and Customer Portals Clean, dedicated views for agents and customers — making it easy to raise, track, and resolve tickets.

  • Customizable SLAs Define your own service-level targets and track how well your team is meeting them.

  • Smart Assignment Rules Route tickets to the right person or team based on issue type, priority, or workload.

  • Knowledge Base Reduce repeat queries with articles and guides that your customers can access anytime.

  • Canned Responses Save time with ready-made replies for common questions — and keep your tone consistent.

Under the Hood

  • Frappe Framework: A full-stack web application framework.
  • Frappe UI: A Vue-based UI library, to provide a modern user interface.

Installation

To install/setup the app, follow the guidelines here.

Learning and Community

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