Notification

Stay informed about important activities within your Helpdesk system using the Notifications feature. This page serves as a central hub for all your Helpdesk-related alerts and updates.

Accessing Notifications

1. Locate the Notifications option in the sidebar.
2. Click to open the Notifications Panel.

Understanding Notifications

The Notifications Panel displays a list of alerts related to your Helpdesk activities. These alerts can currently include mentions in comments, Ticket Assignment, and Ticket re-open.

Managing Notifications

Within the Notifications Panel, you can perform the following actions:

• Open a Notification: Click on an individual notification to view the specific comment or activity it refers to. This action will also mark the notification as read.
• Mark All as Read: Click the dedicated button at the top of the panel to mark all your current notifications as read.

Please Note: Future updates will introduce notifications for a wider range of activities.