By default Helpdesk pulls Emails every 10 minutes, if you want to configure that, you can do so by writing a small server script.

Go to desk => Server Script => Add Server Script

Use this configuration

In the script paste this code: frappe.call("frappe.email.doctype.email_account.email_account.pull_emails",email_account="Sales") Replace "Sales" with the name of your email account.

Time configuration:

All: Pulls emails every 4 minutes Every n minute: */n * * * * example for pulling emails every 2 minutes */2 * * * *

Change Helpdesk Email Pull Frequency

By default, Helpdesk pulls emails every 10 minutes.
To change this:

1. Create a Server Script

Desk → Server Script → New

2. Add Script

frappe.call(
    "frappe.email.doctype.email_account.email_account.pull_emails",
    email_account="Sales"
)
> Replace "Sales" with your Email Account name.

3. Config

• Script Type: Scheduler Event
• Event frequency
• All: Pulls every 4 minutes
• CRON: */n * * * * -> To pull emails every n minutes examples: