Enterprise Support Agreement

Effective from 1 January 2026

This Enterprise Support Agreement (“Terms” or “Agreement”) entered into between Frappe Technologies Pvt. Ltd. (“Frappe”, “We”, “Us”, “Our”) and the Customer (“You”, “Your”), and governs the acquisition and use of enterprise-level services as defined herein.

Unless expressly stated otherwise, the provisions of the Agreement shall be read in alongwith the execute Enterprise Order Form.

By using the Service, You represent that you:

1. Have read and understood these Terms;
2. Have the legal capacity and authority to enter into this Agreement; and
3. Accept these Terms for yourself or on behalf of the entity you represent.

Additional terms and policies (such as Service Level Agreement) also govern your use of the Service and are incorporated herein by reference.

Key Policies are below which are applicable alongwith this agreement:

• Frappe Cloud Support: In case you are using Frappe cloud services, this applicable terms shall be additionally applicable alongwith this Agreement.
• Service Level Agreement:  ++https://frappe.io/support-sla++

1. Scope of Services

1.1 Enterprise Order Form The detailed scope of services, commercial terms, hosting choice, and billing entity shall be expressly defined in the Enterprise Order Form, which shall form an integral part of this Annexure.

1.2 Enterprise Support Coverage Subject to the Enterprise Order Form, enterprise services shall include:

1. Priority SLA Commitments Frappe shall provide priority response and resolution times for critical issues, minimizing operational disruption. The full SLA terms are available at++https://frappe.io/support-sla++ (“Service Level Agreement”).
2. Product Warranty Frappe shall investigate and address any incidents, issues, or bugs directly attributable to Frappe applications or the Frappe Framework. Frappe shall take responsibility for implementing fixes to ensure the continued stability, reliability, and intended functionality of the supported products.
3. Product Support Scope Product Support for ERPNext, Frappe HR & Payroll, Frappe Framework, Press, and such other applications/services explicitly listed in the Enterprise Order Form.
4. Scalability & Performance Support Frappe shall provide assistance from its engineering team to optimize Customer instances of Frappe applications, including database indexing, code fixes, and architectural adjustments, ensuring optimal performance under increasing loads or data volumes.
5. Advisory Services (a) Technical Advisory Calls: Subject to the Enterprise Order form, The Customer shall be entitled to up to two (2) hours per month of advisory calls with Frappe experts for technical discussions, best practices, and deployment guidance. (b) General Advisory: On request, Frappe shall provide advisory services in relation to architecture, upgrades, and product usage. Such services shall be advisory in nature only and do not include delivery or implementation obligations.
6. Dedicated Account Manager A dedicated Account Manager shall be assigned as the Customer’s single point of contact (“SPOC”) for governance, escalations, and consistent support. The Account Manager shall oversee the Customer’s journey with Frappe and ensure issues, partner escalations, and technical queries are efficiently addressed.
7. Version Support & Maintenance Support is limited to officially supported versions of ERPNext and other Frappe applications, as published and confirmed in the Enterprise Order Form. Frappe shall provide version upgrades, security updates, and hotfixes to self-hosted instances in order to mitigate vulnerabilities, provide new features, and resolve urgent issues.
8. Best Practices for Customisations Frappe shall provide guidance, checklists, and best practices to assist the Customer in implementing customisations, thereby ensuring maintainability, scalability, and compatibility of custom code.
9. Security & Compliance Assistance Frappe shall provide advisory support for audits, certifications, and compliance reporting, where expressly requested by the Customer and confirmed in the Enterprise Order Form.
10. Escalation Management Defined escalation paths shall apply for the resolution of critical or high-severity incidents in accordance with the Service Level Agreement.
11. Frappe Cloud Hybrid (Optional) If elected, Customer may subscribe to Frappe Cloud Hybrid (“FC Hybrid”), which enables hosting of Frappe applications on Customer’s own infrastructure while leveraging Frappe Cloud’s monitoring and operational capabilities. FC Hybrid requires installation of a lightweight agent on Customer’s servers. Coverage includes up to two (2) servers under the stated pricing; additional servers shall be chargeable separately.

1.3 Exclusions from the Agreement Unless explicitly agreed in writing in the Enterprise Order form, enterprise services do not include:

• Custom development, enhancements, or modifications.
• Implementation services, training, or configuration support.
• Third-party marketplace applications.
• End-user functional (“how-to”) support.

2. Licensing

2.1 Applicable Licenses. Frappe is an open-source software company. Its core products, including but not limited to ERPNext, Frappe Framework, Frappe HR, and Frappe CRM (collectively, “Frappe Products”), are publicly distributed under their respective open-source licenses, which are published on the relevant GitHub repositories or alongside the software.

2.2 Rights under Applicable License. Unless expressly prohibited by the Applicable License, any person may acquire, use, modify, transmit, and redistribute Frappe Products in accordance with the terms of the Applicable License. Obtaining a Frappe Product does not grant any right to use Frappe’s intellectual property (including but not limited to its trademarks, service marks, brand names, or proprietary content) in a manner not explicitly permitted by the Applicable License or this Agreement.

2.3 Services vs. Software. Frappe does not charge any fee under this Agreement for the provision of its open-source software. Any fees payable under this Agreement are solely for services provided by Frappe, including but not limited to cloud hosting, compute usage, storage, product support, upgrades, advisory, and related professional services (collectively, “Services”). Provision of a Frappe Product by itself does not constitute acceptance of this Agreement, does not bind Frappe to provide any Services, and does not obligate Frappe to any support obligations unless and until (a) this Agreement is accepted, and (b) an Order Form or online payment agreement is executed and the Customer remains in compliance with its terms.

2.4 Disclaimer. Frappe Products are provided “as is” under their respective Applicable Licenses, without warranties or conditions of any kind, express or implied, except to the extent otherwise agreed in writing under an executed Order Form.

3. Term of the Agreement

The duration of this Agreement (the “Term”) shall be specified in the Enterprise Order Form.

4. Access to the Software

The Customer may elect to use the Software via the Frappe Cloud Platform or Self-Hosting, as specified in the Enterprise Order Form.

• Frappe Cloud Platform: Fully managed by Frappe, accessed remotely by the Customer.
• Self-Hosting: Managed and hosted by the Customer on its own infrastructure. The Customer is responsible for uptime, security, backups, and infrastructure costs. Frappe may request remote administrative access (e.g., SSH) with prior written consent for the purpose of providing contracted services.

For the duration of this Agreement, Frappe grants the Customer a limited, non-exclusive, non-transferable license to use the Enterprise Software, subject to the main Terms of Service and this Agreement.

5. Customer Responsibilities

5.1 Compliance The Customer shall, at all times, ensure that its employees, agents, contractors, and other personnel (“Customer Personnel”) comply with the terms of this Agreement, the Enterprise Order Form, and Frappe’s Acceptable Use Policy, as may be amended from time to time.

5.2 Self-Hosting Obligations Where the Customer elects to self-host the Software, the Customer shall be solely responsible for: (a) procuring, maintaining, and securing the necessary hosting infrastructure, hardware, software, and network connectivity; (b) implementing and maintaining industry-standard safeguards to protect the hosting environment against unauthorized access, misuse, or disruption; and (c) ensuring continuous availability, uptime, and performance of its hosting infrastructure, except to the extent expressly assumed by Frappe in writing.

5.3 Data Protection and Backups The Customer shall maintain adequate and independent data protection measures, including regular backups of its databases, systems, and configurations, beyond any backups or disaster recovery measures expressly undertaken by Frappe under this Agreement.

5.4 Access for Services The Customer shall, upon reasonable notice and subject to its internal security policies, grant Frappe the necessary administrative access (including, where applicable, secure remote access such as SSH) required to perform the Services under this Agreement. Such access shall be deemed authorized solely for the purpose of fulfilling Frappe’s obligations hereunder.

5.5 Payments The Customer shall timely pay all fees, charges, and other amounts due under this Agreement and the Enterprise Order Form, in accordance with the billing and payment provisions herein.

5.6 Indemnity for Breach The Customer acknowledges that any failure to comply with this Section shall constitute a material breach of this Agreement and shall indemnify and hold Frappe harmless from any claims, losses, liabilities, or damages arising directly from such non-compliance.

6. Support Portal

6.1. All support tickets, service requests, and incident reports must be submitted through Frappe’s designated support portal. The scope, nature, and service levels of support provided shall be strictly limited to those set forth in this Agreement alongwith the executed Enterprise Order Form, as applicable, and in accordance with the specific services contracted for and agreed to by the Customer under this Agreement.

6.2. Applicability of SLA. The Service Level Agreement (“SLA”), as amended or updated by Frappe from time to time, shall govern and apply to all Support Services provided under this Agreement.

6.3 Escalation. In the event Customer is dissatisfied with the resolution of a support request, Customer may escalate such request in accordance with the procedures set forth in the SLA.

7. Billing, Payments, and Refunds

7.1 Billing Entity All fees and charges payable under this Agreement shall be invoiced either (i) directly to the Customer; or (ii) to an authorized Billing Partner, where expressly designated in the applicable Enterprise Order Form. Notwithstanding such designation, the Customer acknowledges and agrees that it shall remain jointly and severally liable for the full and timely payment of all amounts due hereunder in the event of non-payment by the designated Partner.

7.2 Payments (a) The fees, charges, and other amounts payable by the Customer shall be as set forth in the Enterprise Order Form. (b) All payments shall be made in full, in the currency specified in the invoice, and in accordance with the payment schedule stated therein, without set-off, deduction, or withholding of any kind, except as required by applicable law. (c) Frappe shall have the right, without prejudice to any other remedies available at law or in equity, to suspend or terminate access to the Services in the event of any overdue payment that remains outstanding for more than fifteen (15) days from the due date.

7.3 Refunds of unused services (a) In the event that the Customer has prepaid fees for Services and this Agreement is terminated prior to the expiration of the prepaid term (other than due to the Customer’s breach), Frappe shall refund to the Customer the unused portion of such prepaid fees on a pro-rata basis, calculated from the effective date of termination to the end of the prepaid term. (b) Any refund shall be limited to prepaid amounts actually received by Frappe, net of applicable taxes, duties, and bank charges, and shall constitute the Customer’s sole and exclusive remedy for early termination of the Services.

8. Enterprise Order Form

8.1 Order Form Requirement The specific commercial and operational details governing the Customer’s subscription and use of the Services (the “Enterprise Order Form”) shall be executed by the Parties and shall form an integral part of this Agreement.

8.2 Mandatory Information Each Enterprise Order Form shall include, at a minimum, the following details: (a) Customer legal details, including name, registered address, and registration/tax identification number; (b) Products and Services subscribed to, including supported versions; (c) Any applicable one-time service charges; (d) Number of legal entities authorized to use the Services; (e) Hosting type (Frappe Cloud or Self-Hosted); (f) Total commercial consideration, including year-wise fee schedule where applicable; (h) Billing entity (Customer or authorized Frappe Partner); (i) Payment schedule, including milestones or periodic billing; (j) Initial Term of this Agreement; and (k) Renewal terms, price adjustments, or notice periods.

8.3 Conflicts In the event of any inconsistency between this Agreement and the Enterprise Order Form, the Enterprise Order Form shall prevail with respect to commercial terms, and this Agreement shall prevail with respect to legal and operational terms, unless expressly stated otherwise in writing.

9. Modifications

9.1 Agreement Modifications. Frappe may amend this Agreement from time to time by posting the revised version on its website with the effective date indicated. Except as provided below, amendments shall take effect no earlier than fourteen (14) days after posting. Amendments that (i) introduce new features without materially reducing Customer’s rights, (ii) correct typographical or clerical errors, or (iii) are required to comply with applicable law, regulation, court order, or government directive may take effect immediately. Customer is responsible for reviewing the Agreement periodically for updates. Continued use of the Services after the effective date of an amendment constitutes acceptance of the revised Agreement.

9.2 Service Modifications. Frappe may, at its sole discretion and without prior notice, add, remove, or modify features of the Services or Website. Frappe may impose fees for new features or services and may update or remove information on the Services or Documentation at any time.

9.3 Discontinuation. Frappe may discontinue the development, distribution, or support of any component of ERPNext at any time. However, Frappe shall continue to support ERPNext during the current term of any active Order Form, subject to the termination provisions herein. Order Forms and subscriptions shall not renew if ERPNext development is fully discontinued. Discontinuation of a specific component shall not affect Services relating to other components covered by this Agreement.

9.4 Pricing. Frappe may modify the pricing of any Service at its sole discretion. Price changes will not affect the fees payable under an active Order Form during its current term. Renewals and new Order Forms shall be subject to the revised pricing.

10. Warranty Disclaimer and Limitation of Liability

10.1 Warranty Conditions. Frappe shall provide bug-fix support and other Support Services strictly in accordance with the terms of this Agreement.

10.2 Disclaimer of Warranties. Except as expressly provided in this Agreement, the Services are provided “as is” and “as available.” Frappe expressly disclaims, to the maximum extent permitted by law, all other warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranties of merchantability, fitness for a particular purpose, title, or non-infringement. Neither party makes any representation or warranty regarding the success, timeliness, or outcome of any customized development or feature, regardless of whether timeframes or consulting hours are specified.

10.3 Limitation of Liability. Frappe shall be liable only for breach of material obligations under this Agreement or where liability cannot be excluded under applicable law. To the fullest extent permitted by law, Frappe, together with its directors, officers, employees, agents, contractors, and assigns, shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, including without limitation loss of profits, loss of business, loss of goodwill, loss of savings, data loss, downtime, or replacement costs, arising from or related to: (a) use of or inability to use the Services; (b) reliance on any content or information provided through the Services; (c) third-party websites, content, or services linked to or integrated with the Services; or (d) any decision or action taken based on information provided through the Services, whether arising in contract, tort (including negligence), strict liability, or otherwise, and even if Frappe has been advised of the possibility of such damages.

If the foregoing limitation is unenforceable under applicable law, Frappe’s liability shall be limited to re-performance of the deficient Services or, if re-performance is not commercially reasonable, payment of liquidated damages. In no event shall Frappe’s total aggregate liability for all claims arising out of or related to this Agreement exceed the amount actually paid by Customer (and its Affiliates, if applicable) for the Services giving rise to the claim during the twelve (12) months preceding the first incident from which the claim arose. This limitation shall not affect Customer’s payment obligations under the “Payments and Refunds” section.

10.4 Exclusive Remedy. In the event of a breach of warranty expressly provided herein, Customer’s sole and exclusive remedy shall be, at Frappe’s option, either: (i) re-performance or re-delivery of the deficient Service, or (ii) if Frappe cannot substantially correct the deficiency in a commercially reasonable manner, termination of the affected Service, with a pro-rata refund of fees paid for the unused portion of the Service as of the effective date of termination.

11. Confidentiality

11.1 Definition. “Confidential Information” means all information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”), whether oral, written, or electronic, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure. Confidential Information includes, without limitation, business and marketing plans, trade secrets, technical know-how, technology, product designs, documentation, invoices (including pricing), templates, software, findings, and processes. Confidential Information excludes information that: (i) is or becomes publicly known without breach of this Agreement; (ii) was lawfully known to the Receiving Party prior to disclosure; (iii) is lawfully received from a third party without confidentiality obligations; or (iv) is independently developed by the Receiving Party without use of or reference to the Disclosing Party’s Confidential Information.

11.2 Obligations. The Receiving Party shall: (i) use Confidential Information solely to perform obligations under this Agreement; (ii) not disclose Confidential Information except to employees, contractors, or advisors with a need to know and bound by confidentiality obligations no less protective than this Agreement; and (iii) protect Confidential Information with at least the same degree of care used for its own similar information, but not less than reasonable care. Neither party shall disclose the terms of this Agreement or any invoice to third parties except its affiliates, legal counsel, accountants, or subcontractors (solely as necessary to perform obligations), all subject to equivalent confidentiality obligations.

11.3 Compelled Disclosure. The Receiving Party may disclose Confidential Information if legally compelled (by law, regulation, court, or government order), provided it (i) gives prior notice to the Disclosing Party where legally permissible, and (ii) provides reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party seeks to contest or limit disclosure. If disclosure is required in a proceeding where the Disclosing Party is a party and does not contest, the Disclosing Party shall reimburse the Receiving Party for reasonable costs incurred in providing secure access.

12. Indemnification

12.1 Customer Indemnification. Customer shall indemnify, defend, and hold harmless Frappe and its directors, officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from or relating to: (i) unauthorized access using Customer’s login credentials; (ii) breach of this Agreement or any Order Form; (iii) Customer’s violation of applicable laws in connection with the Services; (iv) use of the Services beyond the permitted scope; or (v) gross negligence or willful misconduct by Customer, its Affiliates, Users, employees, contractors, or authorized agents.

The Customer shall have no indemnification obligation for claims arising solely from Frappe’s gross negligence or willful misconduct.

12.2 Exclusive Remedy. The indemnification set forth in this Section 9 constitutes the sole liability of, and exclusive remedy for, the parties with respect to the claims described herein.

13. Termination

13.1 Termination by Customer. Customer may terminate this Agreement:

• For cause: Upon thirty (30) days’ written notice to Frappe of a material breach by Frappe if such breach remains uncured at the end of the notice period;
• For insolvency: Immediately upon written notice if Frappe becomes subject to bankruptcy, insolvency, receivership, liquidation, or assignment for the benefit of creditors;
• Without cause: For Enterprise Support: Upon thirty (30) days’ written notice sent to [email protected] with CC to [email protected], subject line “Notice of Termination of Agreement.”

13.2 Termination by Frappe. Frappe may terminate this Agreement or any Order Form/Service:

• For cause: Upon thirty (30) days’ written notice to Customer of a material breach, if such breach remains uncured at the end of the notice period;
• For insolvency: Immediately upon written notice if Customer becomes subject to bankruptcy, insolvency, receivership, liquidation, or assignment for the benefit of creditors;
• For non-payment: Immediately and without notice for failure to make timely payments; or (d) Without cause: Upon Thirty (30) days’ written notice to Customer at the registered email address.

13.3 Effect of Termination. Frappe will retain Customer Data for a minimum of 180 days from the date of termination, during which Customer may download such data. After this period, Frappe may delete the data without notice. The Customer shall remain solely responsible for any resulting loss or damage.

13.4 Refunds and Payments. Upon termination:

• All Order Forms and Services terminate automatically with the Customer.
• The Customer must pay all pending dues on a pro-rata basis to Frappe.
• If Customer terminates, Frappe shall refund prepaid fees for the unused portion of active Order Forms.
• If Frappe terminates without cause, Frappe shall provide a pro-rata refund for unused services; no refund shall be provided for used Consulting Hours.
• Termination does not relieve the Customer of any payment obligations of this agreement.

13.5 Survival. Sections entitled “Payments and Refunds,” “Confidentiality,” “Term and Termination,” “Modifications,” “Warranty Disclaimer and Limitation of Liability,” “Indemnification,” “Non-Solicitation,” and any other provisions that by their nature survive termination shall remain in effect for three (3) years following termination of this Agreement.

14. General Provisions

14.1 Entire Agreement. This Agreement alongwith the applicable annexures shall constitute the entire agreement between Frappe and Customer regarding the subject matter and supersedes all prior agreements, written or oral.

14.2 Third-Party Websites and Services. The Services may contain links to third-party websites, apps, or services like the Frappe Cloud marketplace https://cloud.frappe.io/marketplace/search. Frappe does not endorse or control such third parties and is not responsible for their content, accuracy, or reliability. Use of any third-party service is at the Customer’s sole risk.

14.3 Severability. If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force. The parties agree to amend the invalid provision to achieve the original intent to the extent possible.

14.4 Force Majeure. Neither party shall be liable for delays or failures caused by events beyond its reasonable control, including natural disasters, acts of government, war, epidemics, strikes, outages, hardware failures, hacking, or other similar causes.

14.5 Assignment. Neither party may assign this Agreement without the other’s prior written consent, except to an Affiliate or in connection with a merger, acquisition, or sale of assets. If assigned to a competitor, the non-assigning party may terminate with notice and receive a pro-rata refund of prepaid fees.

14.6 Waiver. No delay or failure to exercise any right under this Agreement constitutes a waiver of that right.

14.7 Relationship of Parties. Nothing in this Agreement creates a partnership, joint venture, agency, fiduciary, or employment relationship. Each party is responsible for its own employees and employment-related obligations.

14.8 Arbitration, Governing Law, and Jurisdiction. Disputes shall first be resolved amicably. If unresolved, they shall be settled under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual consent. Arbitration shall take place in Mumbai, India, in English, with costs borne equally. This Agreement is governed by the laws of India, and the parties submit to the jurisdiction of courts in Mumbai.

14.9 Interpretation. Singular includes plural, gender references include all genders, “or” includes “and/or,” and “including” means “without limitation.” Headings are for convenience only and do not affect interpretation. References to statutes include amendments or replacements, and references to agreements include modifications not prohibited under this Agreement.

14.10 Supersedes Prior Agreements. This Agreement overrides all prior agreements between the parties regarding its subject matter.

14.11 Notices

All notices, requests, demands, or other communications required or permitted under this Agreement shall be in writing and will be deemed duly delivered when sent to the official email addresses designated by the Parties. For Frappe, the official email address for such notices is [email protected]. The Customer shall provide its official email address for notices in the Enterprise Order Form executed between the Customer and Frappe.

14.12 Contact Information. Questions or concerns may be directed to Frappe’s Legal team at ++[email protected]++

15. Definitions

15.1 “Agreement” or “Terms” means this Enterprise Support Agreement, including all annexures, schedules, exhibits, the Enterprise Order Form, and any other documents expressly incorporated herein by reference.

15.2 “Applicable License” means the open-source software license(s) under which Frappe Products are distributed, as published on the relevant GitHub repositories or alongside the software.

15.3 “Billing Partner” means Frappe or such authorized partner as may be expressly designated in the Enterprise Order Form to issue invoices and collect payments on behalf of Frappe.

15.4“Confidential Information” has the meaning given in Section 11 of this Agreement.

15.5 Covered Versions – The supported versions of Frappe Applications & ERPNext or other applications as published in Frappe’s official version support policy.

15.6 “Customer” or “You” or “Your” means the legal entity entering into this Agreement with Frappe, as identified in the Enterprise Order Form, and includes its affiliates, employees, contractors, and authorized agents.

15.7 “Customer Data” means any data, information, or content uploaded, stored, or otherwise processed by or on behalf of the Customer through use of the Services.

15.8 “Customer Personnel” means the employees, agents, contractors, consultants, or representatives of the Customer who are authorized to access or use the Services under this Agreement.

15.9 “Effective Date” means the date on which this Agreement becomes effective as specified in the Enterprise Order Form.

15.10 “Enterprise Order Form” means the ordering document executed by the Parties that specifies the Services purchased, applicable fees, hosting option, billing entity, term, renewal, and any other commercial or operational details.

15.11 “Frappe Cloud” means the managed hosting platform operated by Frappe for deployment and management of Frappe Products.

15.12 “Frappe Products” means the open-source software products developed and distributed by Frappe, including but not limited to Frappe Cloud, ERPNext, Frappe Framework, Frappe HR, Frappe CRM, and related applications, subject to the Applicable Licenses.

15.13 “Hosting Type” means whether the Customer elects to use Frappe Cloud or to self-host the Services on its own infrastructure, as specified in the Enterprise Order Form.

15.14 “Order Form Term” means the duration specified in the Enterprise Order Form during which the Services shall be provided, subject to renewal or earlier termination in accordance with this Agreement.

15.15 “Services” means the enterprise-level support, advisory, hosting, compliance assistance, and other services provided by Frappe under this Agreement and the Enterprise Order Form, excluding any custom development, implementation, or training unless expressly agreed in writing.

15.16 “Service Level Agreement” or “SLA” means the service commitments published at https://frappe.io/support-sla or any successor site, as may be amended by Frappe from time to time.

15.17 “Software” means the Frappe Products licensed to Customer under the Applicable License and accessed either via Frappe Cloud or through Self-Hosting.

15.18 “Self-Hosting” means deployment of the Software on infrastructure procured, maintained, and managed by the Customer, for which the Customer assumes full responsibility for uptime, security, performance, and backups, except where otherwise expressly agreed.

15.19 “Term” means the initial period of this Agreement as specified in the Enterprise Order Form, together with any renewal terms, unless earlier terminated in accordance with Section 13.

15.20 “Third-Party Applications” means software, content, or services that are developed by third parties and may interoperate with Frappe Products or Services but are not provided by Frappe.

15.21 “User” means any individual authorized by the Customer to access or use the Services, including Customer Personnel.