Schedule messages and send silently
The arrow next to Send has two more ways to send: without a notification, or at a later time.
Send without notifying anyone
- Type your message.
- Click the arrow next to Send.
- Click Send without notification.
The shortcut is Ctrl + Shift + Enter, or ⌘ + Shift + Enter on a Mac.
The message is posted, but nobody gets a push notification for it. It still counts as unread, and mentions still show in in-app notifications.
If you set Settings > Preferences > Messaging after hours to Always send silently, every message you send outside working hours is silent. The menu then offers Send with notification instead. See Quiet hours.
Schedule a message
- Type your message.
- Click the arrow next to Send.
- Point to Schedule message.
- Click a time.
The times are grouped by day:
| Group | Times |
|---|---|
| Today | Morning 9:00 AM, Afternoon 1:00 PM, Evening 6:00 PM. Times that have passed are not shown. |
| Tomorrow | The same three times. |
| Next working day | The same three times. Shown when the next working day is not tomorrow, for example on a Friday. |
The next working day comes from your holiday list in Frappe HR, or your company's holiday list in ERPNext. Without either, Saturday and Sunday are days off.
Raven confirms the time, and a note above the message box shows when the message will be sent. Times show in the time format you chose in Settings > Appearance.
Pick your own time
- In the Schedule message menu, click Custom date & time….
- Pick a date and a time under Delivery time. The dialog shows your message with the time it will be sent.
- Click Schedule.
See and change scheduled messages
When you have scheduled messages, a calendar button with a count shows near the bottom of the left rail. Click it to open Scheduled Messages. Messages are grouped by the day they will be sent.
A conversation with a scheduled message also shows a note above the message box. Click View in the note to open the list.
Click ⋯ on a message for these actions:
| Action | What it does |
|---|---|
| Send now | Sends the message right away, after you confirm. |
| Edit | Changes the text and the delivery time. Click Save when you are done. |
| Delete | Deletes the scheduled message, after you confirm. |
If a message can't be sent at its time, it shows Failed with the reason. Edit it and pick a new time to try again.
These are your own messages. Agent messages that repeat on a schedule are set up in a different place. See Recurring agent messages.
On the mobile app
Touch and hold the send button to see the send options.
To see your scheduled messages, tap Profile > Scheduled messages. The row shows only when you have scheduled messages. Tap a message to send it now, edit it or delete it.