Manage users and access

Settings > Users lists everyone who has Raven. From there, admins choose the workspaces and channels each person is in, and turn accounts off and on.

See who has Raven

1. Click your photo at the bottom of the left rail, then click Settings.
2. Click Users.

The list shows each person's name, email and status. Search by name or email at the top. A person whose account is turned off has a Disabled label.

Everyone can see the list. Admins also get a ⋮ button on each row.

Manage a person's access

1. Click ⋮ on the person's row.
2. Click Manage access.
3. Tick a workspace to add the person to it. Untick it to remove them.
4. To change their channels, click Select channels or the channel count next to a ticked workspace. Then tick or untick channels.
5. Click Save.

Removing someone from a workspace also removes them from its channels.

Disable a person

Disabling turns off the person's whole account on the site, not just Raven. They are logged out everywhere, and can't log in until the account is enabled again.

1. Click ⋮ on the person's row.
2. Click Disable.
3. Click Disable to confirm.

You can't disable yourself.

Enable a person

1. Click ⋮ on the row of a disabled person.
2. Click Enable.

Enabling turns the account back on and gives back the Raven User role.

Remove someone from Raven only

To take away Raven but keep the person's account on the site, remove the Raven User role from them in Desk. They then show as Disabled in the Users list. See Roles and permissions.

On the mobile app

Settings is on the computer only. Manage people from Raven on a computer.