Custom Actions
Custom actions let you add buttons to the Lead or Deal page header. You can add single buttons, group them under a dropdown, or create labeled dropdown menus — each running your own logic when clicked.
Creating Custom Actions
Custom actions live inside a CRM Form Script. Open CRM Form Script in Desk, pick your DocType (Lead or Deal), and write a class. Set this.actions inside onLoad():
class CRMDeal {
onLoad() {
this.actions = [
{
label: "Open in Desk",
onClick: (close) => {
let URL = `https://frappecrm.frappe.cloud/app/crm-deal/${this.doc.name}`
window.open(URL, '_blank')
}
}
]
}
}
This adds a button labelled "Open in Desk" that opens the current deal in a new tab.
*"Open In Desk" Button in Top Right of the header *
Grouped Actions (three-dot menu)
Use group to nest items under a single more-horizontal icon dropdown. Set hideLabel: true to hide the group heading from the dropdown menu.
class CRMDeal {
onLoad() {
this.actions = [
{
group: "Add",
hideLabel: true,
items: [
{ label: "Create Quotation", onClick: (close) => {} },
{ label: "Create Sales Order", onClick: (close) => {} },
]
},
{
group: "Delete",
items: [
{ label: "Delete Quotation", onClick: (close) => {} },
{ label: "Delete Sales Order", onClick: (close) => {} },
]
}
]
}
}
Grouped Actions with Label (dropdown button)
Add buttonLabel to turn the three-dot icon into a labelled dropdown button.
class CRMDeal {
onLoad() {
this.actions = [
{
buttonLabel: "Create",
group: "Add",
hideLabel: true,
items: [
{ label: "Create Quotation", onClick: (close) => {} },
{ label: "Create Sales Order", onClick: (close) => {} },
]
}
]
}
}
Mixing Single Buttons and Groups
You can combine both styles in one array:
class CRMDeal {
onLoad() {
this.actions = [
{
label: "Refresh Score",
icon: "refresh-cw",
onClick: (close) => { /* ... */ }
},
{
group: "More",
hideLabel: true,
items: [
{ label: "Export PDF", onClick: (close) => {} },
{ label: "Duplicate", onClick: (close) => {} },
]
}
]
}
}
What You Have Access To
Inside your script, these helpers are available without any imports:
this.doc— the current document. Read and write fields directly:this.doc.status = "Lost",this.doc.deal_name.call(method, params)— call any server-side Python method. Returns a Promise.createDialog(options)— show a confirmation dialog. Providetitle,message, andactions.formDialog(options)— show a dialog with form fields to collect input from the user.toast.success(msg),toast.error(msg),toast.info(msg)— show notifications.router.push(location),router.replace(location)— navigate to a different page.throwError(msg)— show a red toast and stop execution immediately.
Examples
Create Quotation (only for Won Deals)
This action checks if the deal is Won, then calls the server to create a quotation. If successful, it navigates to the new quotation page.
class CRMDeal {
onLoad() {
this.actions = [
{
label: "Create Quotation",
icon: "file-text",
onClick: (close) => {
if (this.doc.status !== "Won") {
toast.info("This action is only available for Won deals");
return;
}
call("crm.api.quotation.create_from_deal", {
deal: this.doc.name,
customer: this.doc.organization,
}).then((data) => {
if (data?.name) {
router.push({ name: "Quotation", params: { name: data.name } });
toast.success("Quotation created successfully");
} else {
toast.error("Could not create quotation");
}
});
},
},
];
}
}
Mark as Lost (with confirmation)
Asks the user to confirm, then updates the deal status directly.
class CRMDeal {
onLoad() {
this.actions = [
{
label: "Mark as Lost",
icon: "x-circle",
onClick: (close) => {
createDialog({
title: "Mark Deal Lost",
message: "Are you sure you want to mark this deal as Lost?",
actions: [
{
label: "Mark Lost",
theme: "red",
variant: "solid",
onClick: async ({ close: dialogClose }) => {
this.doc.status = "Lost";
toast.success("Deal marked as Lost");
dialogClose();
},
},
{
label: "Cancel",
variant: "outline",
onClick: ({ close: dialogClose }) => dialogClose(),
},
],
});
},
},
];
}
}
Schedule a Follow-up (with form dialog)
Opens a dialog with date and notes fields. When submitted, calls the server to save the follow-up.
class CRMDeal {
onLoad() {
this.actions = [
{
label: "Schedule Follow-up",
icon: "calendar",
onClick: (close) => {
formDialog({
title: "Schedule Follow-up",
fields: [
{
fieldname: "date",
fieldtype: "Date",
label: "Follow-up Date",
reqd: 1,
},
{ fieldname: "notes", fieldtype: "Small Text", label: "Notes" },
],
submitLabel: "Schedule",
cancelLabel: "Cancel",
onSubmit: async (data) => {
await call("crm.api.deal.schedule_followup", {
deal: this.doc.name,
date: data.date,
notes: data.notes,
});
toast.success("Follow-up scheduled for " + data.date);
},
});
},
},
];
}
}
Delete Deal (with confirmation and redirect)
Confirms before deleting, then redirects back to the deals list.
class CRMDeal {
onLoad() {
this.actions = [
{
label: "Delete Deal",
icon: "trash-2",
onClick: (close) => {
createDialog({
title: "Delete Deal",
message: `Are you sure you want to delete "${this.doc.deal_name}"? This cannot be undone.`,
actions: [
{
label: "Delete",
theme: "red",
variant: "solid",
onClick: async ({ close: dialogClose }) => {
await call("frappe.client.delete", {
doctype: "CRM Deal",
name: this.doc.name,
});
dialogClose();
router.push("/deals");
toast.success("Deal deleted");
},
},
{
label: "Cancel",
variant: "outline",
onClick: ({ close: dialogClose }) => dialogClose(),
},
],
});
},
},
];
}
}
Showing and Hiding Actions Based on Field Values
Sometimes you only want certain actions to appear in certain situations. Re-set this.actions whenever the relevant field changes:
class CRMDeal {
onLoad() {
this._updateActions();
}
// Re-run whenever status changes
status() {
this._updateActions();
}
_updateActions() {
const isLost = this.doc.status === "Lost";
this.actions = [
{
label: "Create Quotation",
onClick: (close) => {
/* ... */
},
},
// Only show "Mark as Lost" if the deal isn't already lost
...(!isLost
? [
{
label: "Mark as Lost",
icon: "x-circle",
onClick: (close) => {
/* ... */
},
},
]
: []),
];
}
}