Exotel Integration

This integration allows you to integrate Exotel into your ERPNext account. Leads and their phone numbers captured via Exotel can be saved directly to your ERPNext.

1. Features

Track incoming calls in your ERPNext account.
Shows existing lead/customer information pop-up to employees when an incoming call is received.

2. How to setup

2.1 Setup your Exotel account

Login to your Exotel account and go to App Bazar.
Create a new App for a new flow.
Setup the flow as you wish it to be.
In your connect API under "Create popup..." and paste following URL: https://<your-site>/api/method/erpnext.erpnext_integrations.exotel_integration.handle_incoming_call

Connect Applet Call Popup Section

Note: Replace <your-site> in URL with your site name. For example, if the site name is frappe.erpnext.com then the URL will be: https://frappe.erpnext.com/api/method/erpnext.erpnext_integrations.exotel_integration.handle_incoming_call

After that add a Passthru applet under "After Call Conversation ends" and paste following URL: https://<your-site>/api/method/erpnext.erpnext_integrations.exotel_integration.handle_end_call

After Conversation Ends Section

After call ends section

Note: Make sure to check "Make Passthru Async".

Similary, add a Passthru applet under "If nobody answers..." section and paste following URL: https://<your-site>/api/method/erpnext.erpnext_integrations.exotel_integration.handle_missed_call

No Response Section

After call ends section

Note: Make sure to check "Make Passthru Async".

Save the flow.
Now assign this newly created app to your ExoPhone from which you receive your business calls.

2.2 Setup in ERPNext

From Awesome Bar, go to 'Exotel Settings'.
Set your "Exotel SID" and "Exotel Token". You can find your Exotel API key and token on your Exotel Dashboard.
Go to Communication Medium.
Add New Communication Medium, Set Exophone number as name and create schedule for that number. Based on this schedule employees will receive the popup.