Architecture

Typical Frappe Cloud (FC) cluster has a similar architecture:

A more complex architecture would explain the redundancy for each server along with the network cluster.

What uptime guarantee do you provide?

We provide hosting via multiple cloud providers with the following uptime guarantees:

We monitor uptime of each server and notify users via email if their server is consistently down. Engineers are notified via call for extended downtime.

Do you have maintenance windows?

No specific maintenance window policy is in place due to varying activity types. We inform users beforehand via email about potential downtime during maintenance activities.