Reliability

Frappe Cloud undertakes multiple measures to ensure reliability:

Infrastructure & Operations

• Runs on established cloud providers such as AWS and OCI. Uptime commitments for all providers on Frappe Cloud can be seen here.
• Continuous monitoring of infrastructure and platform services by Frappe engineers.
• Incident tracking, root-cause analysis, and preventive fixes to reduce repeat failures.
• 24×7 incident response support for critical infrastructure issues.

High Availability

• Proactive detection and resolution of infrastructure issues before they impact users.
• Resource monitoring and operational alerts help identify issues early.

Overall, Frappe Cloud maintains a best-effort uptime of 99.9%.

Reliable Deployments & Upgrades

• Automated and repeatable deployment workflows reduce human error.
• Most deployments are designed for zero or near-zero downtime.
• Large upgrades can be scheduled during non-working hours.
• Automated backups are created before upgrades and migrations.
• Rollback mechanisms allow recovery to a known working state if a deployment fails.

Backup & Disaster Recovery

• Automatic daily site backups.
• Automatic server snapshots.
• Configurable backup schedules and retention policies.
• Off-site backup support on eligible plans.
• Backup files can be downloaded for additional protection.
• Server snapshots stored separately help support disaster recovery scenarios.

Recovery & Failover

• Automated recovery workflows help restore services quickly after failures.
• Systems can be restored from recent backups when required.
• Automated fallback mechanisms reduce recovery effort and downtime.
• Disaster recovery procedures are designed to minimise both recovery time and data loss.

Observability & Monitoring

• Real-time visibility into resource utilisation and infrastructure health.
• Monitoring of storage consumption trends and performance metrics.
• Built-in alerts notify users when resource thresholds are approaching limits.
• Developer tools provide deeper diagnostics when troubleshooting is required.

Capacity Planning

• Resource utilisation analytics help identify growth trends before they become bottlenecks.
• Threshold-based alerts allow teams to scale infrastructure proactively.
• Visibility into usage patterns helps prevent outages caused by resource exhaustion.

Watch this video to know more: