Product Warranty

Overview

For Frappe applications such as ERPNext and Frappe Framework, Product Warranty is a developer support service that helps customers resolve verified product issues.

The warranty covers:

Replicable product bugs in officially supported Frappe applications
Security vulnerabilities affecting supported versions of Frappe products
Defects that can be reproduced on a standard, unmodified installation

The warranty does not cover:

Customisations or custom code
Third-party applications and integrations
Functional consulting, implementation assistance, or user training
Data corrections, migrations, or configuration changes
Issues caused by unsupported modifications to the product

Eligibility

Product Warranty is available as part of an official Frappe support subscription.

Included

Sites hosted on Frappe Cloud with plans starting at $50/month (₹4,100/month) or higher are eligible for Product Warranty coverage.

Product Warranty is also included for up to 5 sites hosted on any server priced at $100/month (₹8,100/month) or higher.

Not Included

Product Warranty is not available for:

Self-hosted installations
Frappe Cloud sites on plans below $50/month
Customers without an active support subscription

Customers on ineligible plans can purchase an additional support subscription to access Product Warranty.

How to Request Support

If you believe you have encountered a product-related bug or security issue:

Create a support ticket through Frappe Support Portal (support.frappe.io).
Provide clear reproduction steps, screenshots, logs, and any relevant details.
The support team will verify whether the issue is a product defect covered under Product Warranty.
Confirmed product issues will be prioritized and addressed according to the applicable support agreement.

Note

If you are looking for warranty management functionality within ERPNext for products you sell or manufacture, refer to the ERPNext Warranty module, which helps track product warranties, serial numbers, and warranty claims.