Change product warranty for dedicated sites

Overview

Product warranty determines whether your site on a dedicated server is covered by Frappe Cloud's support SLA. You can manage this setting directly from your site's actions panel.

Note: We do not provide product warranty for sites on <$100 Hetzner app server plans.

Managing Warranty on Your Site

1. Navigate to your site's detail page
2. Go to Site Actions
3. Click Manage Product Warranty
4. Toggle the warranty setting and save

Cooldown Period

To prevent frequent changes, each dedicated server has a warranty cooldown period. You can only change a site's warranty status once per cooldown window.

• If the cooldown hasn't elapsed, the action will show you when the next change is available
• The warranty setting applied when you first create a site doesn't count toward the cooldown — only subsequent changes do
• You are free to disable product warranty on one site and enable it for others. However, only a fixed number of sites can have product warranty enabled at the same time.

When You Create a New Site

When creating a site on a dedicated server, Frappe Cloud automatically picks the best plan based on your server's warranty configuration:

• If your server's plan qualifies for product support, the site is created with both Product Warranty and High Performance enabled
• If it doesn't qualify, the site is created with High Performance enabled but Product Warranty disabled

Default Configuration

Warranty settings (cooldown period and quota) are configured at the server level. The platform-wide defaults are:

• Warranty cooldown: 30 days
• Site warranty quota: 5

These defaults apply to new dedicated servers. Settings on existing servers are not affected when defaults change.

If you'd like your cooldown period or warranty quota adjusted, please contact support.

Notes

The Manage Product Warranty action may not be visible for servers where product support is not applicable

For implementation details, see PR #6166.