Quality Action
A Quality Action is taken on a Quality Review or a Quality Feedback to correct unsatisfactory results or prevent them from happening.
Quality Action is a standard feature to allow implementation of corrective and preventive actions. This will meet compliance with industry regulations including GMP, ISO 9001 and 14001, TSCA, REACH, etc.
Quality Action workflows provide a controlled environment and reduce the risk of repeat issues by ensuring that defined solutions and processes are met.
Quality Actions can be initialized for a Quality Review or for a Customer Feedback which may not meet the expected quality standards. Depending on that a Corrective or Preventive Action can be started.
To access Quality Action, go to:
Quality > Quality Action
1. Prerequisites
Before creating and using a Quality Action it is advised to create the following first:
2. How to create a Quality Action
- Go to the Quality Action list, click on Add Quality Action. You can also create it from the + button in the dashboard of a Quality Review or a Quality Feedback.
- Select whether it's a Corrective or Preventive action. This indicates whether the action is being scheduled for a Corrective or for a Preventive purpose.
- Select the Review or the Feedback against which the action is taken. When a Review is selected, its Goal and Procedure are fetched automatically.
- In the Resolutions table, enter for each problem:
- Problem: The problem found.
- Resolution: The resolution proposed for the problem.
- Status: Whether the resolution is Open or Completed.
- Responsible: The User responsible for the resolution.
- Completion By: The date by which the resolution should be completed.
- Save.
The Status of the Quality Action is set automatically: it stays Open while any resolution is Open and changes to Completed once all the resolutions are Completed. The Date is set to the date on which the action is created.