Quality Feedback

Quality Feedback is the information that a Customer expresses about the satisfaction or dissatisfaction about the products or services you offer.

Quality Feedback has different fields to rate different parameters. The Customer/User can easily give their feedback by selecting their template to rate on different parameters and also provide qualitative feedback on these parameters.

The parameters are fetched from a Quality Feedback Template. The templates store preset information for you to select in the Quality Feedback.

If the Feedback is not as per expectations, a Quality Action may be initialized on the basis of the seriousness of the Feedback.

To access Quality Feedback, go to:

Quality > Quality Feedback

1. How to create a Quality Feedback

1. Go to the Quality Feedback list, click on Add Quality Feedback.
2. Select the Quality Feedback Template. The parameters of the template are fetched automatically in the Parameters table.
3. Select the Type, that is whether the Feedback is by a Customer or a User (ERPNext account User).
4. Select the particular Customer or User in Feedback By.
5. The Parameters table has the following columns:

• Parameter: Various Parameters that are pre-defined in the Quality Feedback Template you create.
• Rating: Rating for a parameter from 1 to 5.
• Feedback: Feedback based on the given Rating.

6. Save.

To take action on a Feedback, click on + next to Quality Action in the Actions section at the top of the Quality Feedback.